Welcome to Radcomp Support




We’re here to help


Remote Tech Support

Our expects connect to your machine remotely to turn down your PC issues.We render your computer issues while you sit back and watch, you can use your computer hassle-free…always!

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Support Phone

Anytime Tech Support@ 1300 237 196 The Phone Support offers 24/7 technical PC support. PC issues as virus removal, software install/uninstall, internet issues

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Support Mail

Email Support Services are available for PC issues as virus removal, software install/uninstall, internet issues support staff available 7 days a week, replies within 24 hours.

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Download TeamViewer remote access

With Remote Support software we can view and control a you’s computer live
within seconds as if we were sitting right in front of it,



Frequently Asked Questions


Two IP addresses are provided with each dedicated server. Additional IP addresses can be purchased upon request. `{`Note: Justification for these IP addresses must be in compliance with APNIC (Asia-Pacific Network Information Centre) guidelines.`}`

Radcomp offers a 99.999% network SLA uptime guarantee with standard dedicated servers.

Every server comes with bandwidth. The amount of bandwidth is denoted in the product description area for the server. Additional bandwidth is available for purchase through your order process selection, or you can contact sales@radcomp.com for a customized quote.

You may perform system administration through SSH access on Linux servers or RDP (Remote Desktop Protocol) for Microsoft servers. Radcomp also offers DRAC (Dell Remote Access Cards), otherwise known as KVM over IP management, to allow you to directly connect to your server in the event you cannot connect through standard protocols.

Yes, hardware upgrades are available directly, through your customer portal area, or by contacting sales@radcomp.com

While we extensively test our hardware and only use the highest quality equipment, all hardware at some point in time will eventually fail. Radcomp is directly responsible for your hardware replacement and we offer a one-hour guaranteed part replacement on all hardware failures.

Radcomp only offers hardware RAID (no software RAID) and can provide a multitude of RAID options, including but not limited to RAID0, RAID1, RAID5, RAID6, RAID10 and RAID50. Customizable solutions are also available by contacting our sales department.

We do not allow customers to ship in their own hardware for use as dedicated servers, with the exception of data uploads. For large amounts of data transfer, we do allow customers to ship us preloaded drives or other storage devices that we will directly connect to your server for a brief period of time to allow you to upload data as needed. We do, however, allow customers to ship their own gear for Colocation services - cages, full racks, half racks, third racks or shared racks. Colocation Information

We monitor resource utilization such as available disk storage and will alert you to your data consumption. In the event you need additional storage space, you may be able to add additional drives to your server, or replace existing drives with larger drives to accommodate your storage needs.

Dedicated servers are housed in special areas of our data centers. We do not allow any physical access to dedicated servers. Only authorized personnel from Radcomp are allowed access to dedicated server environments.

Unmanaged servers are provided full root or administrative privileges. Managed servers are not provided root level access.

Typical server setup times are 24-48 hours depending on the amount of orders in queue. All servers are set up individually, tested by our system administrators, and checked for all service functionality prior to sending your welcome letter.

Radcomp provides Self-Managed, Fully Managed and Enterprise Management. For a full list of management services please see Dedicated Server Management.

 


Special support

Our five star supports provide all the aspects of installation, troubleshooting, service, upgrades, and maintenance for the projects we take. We are available to respond to any issues or questions you may have. Our Support Forum is at your disposal at any time.


24/7 Support

We employ a staff of fully trained, friendly and professional agents that are available 24/7 to answer any questions you may have

Community Forum

Our forum is a great place to get support as well. You can access our Support Forum and Knowledge Base for other frequently asked questions